What These Answers Actually Cover
Most questions we get fall into a few clear buckets: funding your account, getting money back out, confirming your identity, and understanding which states are in scope. The answers below are written the way our support team would explain things — not legalese, not hedge-everything copy. When a payment step has a specific flow, we walk through it. When eligibility depends on
your state, we say that directly rather than glossing over it. If your question isn't covered here, our live chat team can pick it up. Players in Columbus and Charlotte have used these same answers to sort their accounts without needing to contact us at all — that's the goal. We update this page when processes change, so what you read here
reflects how things actually work today.
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